What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The uploaded files are not attaching to the email that I receive.

    Asked by white_cap on July 21, 2014 at 07:07 PM

    The uploaded files are not attaching to the email that I receive. How can I fix this so the attachment comes along with the notification email?

    This is a re-post of a comment on How to Change the Allowed File Types in the Upload Field

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    JotForm Support

    Answered by ashwin_d on July 21, 2014 at 10:34 PM


    Please be noted that it is not possible to receive attachments in notification emails. The submission emails will only display a link to the uploaded files.

    Are you have issues with your form "Customer Request for Quote"? I did check your last edited form and found that you are using IMG upload tag in the email template but the upload question does not allow any images to be uploaded. Please check the screenshot below:

    Please go ahead and remove the "IMG:" tag from the email alert template and it will start displaying the URL of the uploaded files.

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

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    Answered by white_cap on July 22, 2014 at 08:11 AM
    That worked! Thank you!!!
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    JotForm Support

    Answered by Kiran on June 29, 2016 at 08:10 AM


    We have a great news for you. It is now possible to send the file uploads as email attachments with the email notifications. Please give it a try and let us know if you have any feedback.

    You can learn more about this feature at our blog post below:


    Thank you!