The uploaded files are not attaching to the email that I receive.

white_cap
Asked on July 21, 2014 at 07:07 PM

The uploaded files are not attaching to the email that I receive. How can I fix this so the attachment comes along with the notification email?

This is a re-post of a comment on How to Change the Allowed File Types in the Upload Field
Ashwin

Jotform Support

Answered on July 21, 2014 at 10:34 PM

Hello,

Please be noted that it is not possible to receive attachments in notification emails. The submission emails will only display a link to the uploaded files.

Are you have issues with your form "Customer Request for Quote"? I did check your last edited form and found that you are using IMG upload tag in the email template but the upload question does not allow any images to be uploaded. Please check the screenshot below:

Please go ahead and remove the "IMG:" tag from the email alert template and it will start displaying the URL of the uploaded files.

Hope this helps.

Do get back to us if you have any questions.

Thank you!
white_cap
Answered on July 22, 2014 at 08:11 AM

That worked! Thank you!!!
Thanks-
Gretchen
...
Kiran

Jotform Support

Answered on June 29, 2016 at 08:10 AM

@Gretchen,

We have a great news for you. It is now possible to send the file uploads as email attachments with the email notifications. Please give it a try and let us know if you have any feedback.

You can learn more about this feature at our blog post below:

https://www.jotform.com/blog/223-New-Feature-Get-Uploaded-Files-as-Email-Attachments

Thank you!