What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    my form has suddenly been taken down

    Asked by natserkin on July 22, 2014 at 09:45 AM


    We have used your form for a few weeks now and it got to a point we had to get one of the packages which we did but its still down and when I go in to view it it says we have gone beyond our quota. Is what we have not enough for us?

    How can I get this bqck on track?


    Shelley - shelley@btacreates.com

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on July 22, 2014 at 11:12 AM

    Your account username natserkin got no forms at all, however, I can see there are 2 forms shared with this it from another username btacreates



    To resolve the problem we can link the subscription INT140710-1319-43525 to btacreates rather than natserkin.

    Please let us know if you agree with this, so we can proceed.