Billing Issues

  • Profile Image
    CALMca
    Asked on July 22, 2014 at 11:00 AM

    I am sorry but I am very close to giving jotform a negative rating on CNET and other review sites because I am getting no response about my concerns about being double and triple billed for one account. 

    Could you please resolve this issue so that I can be reimbursed for paying double and three times what I should have paid for an account. 

    If there was a customer service line I could call to talk to you then I wouldn't post on this forum.  However, I am getting very concerned because there seems to be no way to talk to a person and have my issues resolved.

    Please contact me so this can be resolved.

    I would really appreciate it.

    Jessica Bell

  • Profile Image
    david
    Answered on July 22, 2014 at 12:30 PM

    Hi,

    I believe we have addressed your concern here:

    http://www.jotform.com/answers/406756

    As well as here:

    http://www.jotform.com/answers/403262

    We understand your frustration but it does indeed look like your issue has been addressed a few times now and the second thread I linked is waiting for your response.

    Please let us know if you have any other questions and we will be happy to help.

    Thank you for using Jotform!