What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Billing Issues

    Asked by CALMca on July 22, 2014 at 11:00 AM

    I am sorry but I am very close to giving jotform a negative rating on CNET and other review sites because I am getting no response about my concerns about being double and triple billed for one account. 

    Could you please resolve this issue so that I can be reimbursed for paying double and three times what I should have paid for an account. 

    If there was a customer service line I could call to talk to you then I wouldn't post on this forum.  However, I am getting very concerned because there seems to be no way to talk to a person and have my issues resolved.

    Please contact me so this can be resolved.

    I would really appreciate it.

    Jessica Bell

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    JotForm Support

    Answered by david on July 22, 2014 at 12:30 PM


    I believe we have addressed your concern here:


    As well as here:


    We understand your frustration but it does indeed look like your issue has been addressed a few times now and the second thread I linked is waiting for your response.

    Please let us know if you have any other questions and we will be happy to help.

    Thank you for using Jotform!