What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    For some reason I can not open my account! What do I need to do?

    Asked by reinebold on July 22, 2014 at 11:15 AM
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    JotForm Support

    Answered by david on July 22, 2014 at 01:09 PM


    You account shows as being over limit.  It appears you have setup secure submissions for one of your forms and we only allow 10 such submissions for our free level accounts.  Here is a discussion on to not use these types of submission.  Payments also count towards these types of submissions.  They are only really needed for taking in very sensitive data:



    I went ahead and reset you limits so you can change to normal submissions.  Keep in mind we can only do this once per account.

    Please let us know if you have any other questions and we will be happy to help.

    Thank you for using Jotform!