Trouble displaying form

  • Profile Image
    samreul
    Asked on July 22, 2014 at 11:22 AM

    Jot form has worked well for us for several years now.  Recently we converted so our entire site is SSL 256-bit encrypted.  Now our forms do not display on our website, our web host says it is because it is a different server, yet you are also SSL protected.

    Have you run into this previously and perhaps developed a work around solution?

    The page input below is one of several jot form pages on our website. The source code is correct and embedded, but no form displays.

     

    Please help!

     

  • Profile Image
    Welvin
    Answered on July 22, 2014 at 01:14 PM

    Hi,

    Since your website is using HTTPS connection, your form must also be using Secure URL to avoid security issues to the page. Please follow this guide: http://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions.

    And I would like to add that Free Accounts are limited to 10 SSL submissions per month only. If you will reach this limit, your forms will be temporarily disabled. You may consider upgrading your account to increase your limit. Otherwise, you can wait for the next reset schedule which will happen on the first day of the next month.

    Thanks