What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form quota question

    Asked by dcleary24 on July 22, 2014 at 03:14 PM

    Hi there!

    I received the email below about exceeding 10 SSL submissions and having to upgrade my account or my form will be deactivated. 

    I have changed the form to NOT be SSL. I don't need SSL and don't receive close to the 100 submissions per month.

    Can I keep my free plan for now since I disabled the SSL feature?

    Thank you. David


    July 22, 2014

    Dear David Cleary, 

    You have currently reached the limits of your account. Your forms will be disabled Wednesday at 12pm EST. Free accounts are limited to 10 SSL submissions per month. 

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:
    http://www.jotform.com/upgrade?username=dcleary24

    Thanks for using JotForm, 

    JotForm Team
    http://www.jotform.com/

    Page URL:
    www.videobenefitsguy.com

    Submissions JotForm style size
  • Profile Image
    JotForm Support

    Answered by KadeJM on July 22, 2014 at 04:23 PM

    You received that notice since you are on a Free Account as free accounts can only receive a total of 10 SSL Submissions per month. I understand this was not intentional so I have reset this for you, but please take note that we can only do this once.

  • Profile Image

    Answered by dcleary24 on July 22, 2014 at 04:36 PM

    Thank you so much! I appreciate it very much and understand this is a one-time exception. Have a great day.

    David

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    JotForm Support

    Answered by Kiran on July 22, 2014 at 06:02 PM

    You are welcome, David. Please get back to us if you need any further assistance. We are happy to help you.