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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to attach a screenshot to the forum thread

    Asked by StoneProducts on July 22, 2014 at 03:45 PM
    NOTE: I've attemped to attach a JPEG screen shot (252kb) and your form says it's an invalid image file.  I tried a PNG same thing.  What's up with that?
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    JotForm Support

    Answered by Mike_T on July 22, 2014 at 05:09 PM

    If possible please provide us with a bit more information about this case.

    What browser do you use?

    Is this related to the initial screenshot attachment (1) or to the image embedding within the post body (2):

    1)

    2)

    Thank you.