What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I have the form loaded on my web page. But no PayPal submission

    Asked by cjohansen on July 22, 2014 at 03:51 PM

    I clicked the Submit button and get a "Thank You!" page but the Submit button did not take me to Pay Pal and I checked their site and it does not have my submission.

    All the items I checked have $0 for testing purposes.  Don't imagine it's the problem but who knows.

    How do I get this submitted to Pay Pal?

    thanks

    Page URL:
    http://www.westerncandyconference.org/TEST-registrationForm-TEST.html

    problem site checked thanks
  • Profile Image
    JotForm Support

    Answered by david on July 22, 2014 at 05:02 PM

    Hi,

    If there is no cost, the form does not redirect to Paypal as there is no payment to collect.  If I set one of your fields to cost 0.01 then it does indeed redirect me to Paypal:

    Please let us know if you have any other questions and we will be happy to help.

    Thank you for using Jotform!