Text changing color

  • clairemccrary
    Asked on July 22, 2014 at 4:24 PM

    When I go to preview my form, the text turns white, or the orange text turns black, etc. In other words, the form looks great as I'm working on it, but then changes colors when in preview/URL mode. It's especially frustrating because the white text is hard to read. We are hoping to upgrade our account and use this for a large company, but not with issues like this...

  • Kiran Support Team Lead
    Replied on July 22, 2014 at 5:48 PM

    It seems that the form is working great on my pc. This could be the issue with the form cache. 

    Text changing color Image 1 Screenshot 20

    I would recommend to clear the cache by following the steps provided in How-to-Clear-your-Form-Cache

    If the issue still persists, please test the form in a different browser. Also, clearing the browser cache as provided in http://www.wikihow.com/Clear-Your-Browser's-Cache (Please copy and paste the URL in a new tab/window) should help.

    If you need any further assistance, please reply to this post. We are happy to assist you.

  • clairemccrary
    Replied on July 24, 2014 at 3:24 PM

    The photo you provided shows that the problem is still there. The button options are WHITE text, but in the form builder and theme, they are shown as dark grey.

  • clairemccrary
    Replied on July 24, 2014 at 3:27 PM

    Also, when I try to change to another theme, the button options STILL show up UNREADABLE in white.

  • Kiran Support Team Lead
    Replied on July 24, 2014 at 3:39 PM

    Sorry for the inconvenience this may have caused. Could you try changing the color in Secondary color option from Preferences. This color change helps you to change the color of option labels to distinguish them better.

    Please follow the steps below :

    Preferences -> Field Styles -> Secondary Color

    Text changing color Image 1 Screenshot 20

    This should resolve the issue. Please get back to us if you need further assistance.

    Thank you for using JotForm.