What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Text changing color

    Asked by clairemccrary on July 22, 2014 at 04:24 PM

    When I go to preview my form, the text turns white, or the orange text turns black, etc. In other words, the form looks great as I'm working on it, but then changes colors when in preview/URL mode. It's especially frustrating because the white text is hard to read. We are hoping to upgrade our account and use this for a large company, but not with issues like this...

    Page URL:
    http://form.jotform.us/form/42025371512140

    preview then and
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    JotForm Support

    Answered by Kiran on July 22, 2014 at 05:48 PM

    It seems that the form is working great on my pc. This could be the issue with the form cache. 

    I would recommend to clear the cache by following the steps provided in How-to-Clear-your-Form-Cache

    If the issue still persists, please test the form in a different browser. Also, clearing the browser cache as provided in http://www.wikihow.com/Clear-Your-Browser's-Cache (Please copy and paste the URL in a new tab/window) should help.

    If you need any further assistance, please reply to this post. We are happy to assist you.

  • Profile Image

    Answered by clairemccrary on July 24, 2014 at 03:24 PM

    The photo you provided shows that the problem is still there. The button options are WHITE text, but in the form builder and theme, they are shown as dark grey.

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    Answered by clairemccrary on July 24, 2014 at 03:27 PM

    Also, when I try to change to another theme, the button options STILL show up UNREADABLE in white.

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    JotForm Support

    Answered by Kiran on July 24, 2014 at 03:39 PM

    Sorry for the inconvenience this may have caused. Could you try changing the color in Secondary color option from Preferences. This color change helps you to change the color of option labels to distinguish them better.

    Please follow the steps below :

    Preferences -> Field Styles -> Secondary Color

    This should resolve the issue. Please get back to us if you need further assistance.

    Thank you for using JotForm.