What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Premium account not working

    Asked by hollylistens on July 22, 2014 at 04:42 PM

    Hello, I upgraded to a premium account in December 2013, yet I just received a message that I will soon exceed my monthly 10 payments.

    Here is a receipt for my upgrade.



    Please advise.

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on July 22, 2014 at 07:31 PM

    Such subscription was purchased on behalf of another account username execdir865 (geo****ra@gmail.com), that is why your account hollylistens is now reaching the limit, as it was still on free status. 

    To resolve the problem, I've linked the subscription to the correct account.