Premium account not working

  • Profile Image
    hollylistens
    Asked on July 22, 2014 at 04:42 PM

    Hello, I upgraded to a premium account in December 2013, yet I just received a message that I will soon exceed my monthly 10 payments.

    Here is a receipt for my upgrade.

    https://sites.fastspring.com/interlogy/order/invoice/INT131231-4665-16644

     

    Please advise.

  • Profile Image
    Jeanette
    Answered on July 22, 2014 at 07:31 PM

    Such subscription was purchased on behalf of another account username execdir865 (geo****ra@gmail.com), that is why your account hollylistens is now reaching the limit, as it was still on free status. 

    To resolve the problem, I've linked the subscription to the correct account.

    Regards,