- hollylistensAsked on July 22, 2014 at 04:42 PM
Hello, I upgraded to a premium account in December 2013, yet I just received a message that I will soon exceed my monthly 10 payments.
Here is a receipt for my upgrade.
- JotForm Support ManagerJeanetteAnswered on July 22, 2014 at 07:31 PM
Such subscription was purchased on behalf of another account username execdir865 (email@example.com), that is why your account hollylistens is now reaching the limit, as it was still on free status.
To resolve the problem, I've linked the subscription to the correct account.