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  • Profile Image

    Unable to get email erification to work

    Asked by busywith24 on July 22, 2014 at 08:00 PM

     

     

    Hi,

    My site is http://perfecthealthconsultingservices.com .And  mail kristen@perfecthealthconsultingservices.com .I want to verify it.

    For this I went to "setup & embed" then "Emails Alert" then "notification " then "Reply-to and recipient details"

    In the option"sender email" I gave kristen@perfecthealthconsultingservices.com this id and click radio button    "verify address" but I am not getting code ..

    But for another mail gmail/yahoo/hotmail I am getting this code . 

    So what is the problem using this.My buyer prefer all business e-mails go to kristen@perfecthealthconsultingservices.com

    For this I have fallen in a fix.

    One more question 

    I am using secure form  https://secure.jotform.me/form/41748084210450 and using IFrame in my wordpress site .I have used a SSL seal in  my form. After going here  https://secure.jotform.me/form/41748084210450 you will find it .But when I have uploaded it in my wordpress site I am not getting it. What is the problem.

     

    Thanks 

    Regards 

    Tarek

    email verification verified sender
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on July 23, 2014 at 01:33 AM

    Hi Tarek

    I think you must whitelist our domains/IP address    on hosting admin for domain @perfecthealthconsultingservices.com

    Most likely they are being rejected or sent to spam folder, here it is the proof that the messages were sent to your address.

    [2014-07-22 19:52:00] SENT to kristen@perfecthealthconsultingservices.com from noreply@jotform.com via AMAZONSES [2014-07-22 18:07:20] SENT to kristen@perfecthealthconsultingservices.com from noreply@jotform.com via AMAZONSES [2014-07-22 10:31:00] SENT to kristen@perfecthealthconsultingservices.com from noreply@jotform.com via AMAZONSES [2014-07-22 10:29:11] SENT to kristen@perfecthealthconsultingservices.com from noreply@jotform.com via AMAZONSES [2014-07-22 10:27:16] SENT to kristen@perfecthealthconsultingservices.com from noreply@jotform.com via AMAZONSES
  • Profile Image

    Answered by ncfs on November 23, 2016 at 12:25 PM

    Jeanette, I'm having a very similar (same?) issue. I went to the form, followed the "verified address" process (I believe correctly), but the verification code has not yet shown up. https://form.jotform.com/62445500281953 is the form I'm working with ... Thanks, Mark

    (P.S. I checked and we have *@jotform.com whitelisted.)

  • Profile Image
    JotForm Support

    Answered by Mike on November 23, 2016 at 02:05 PM

    @Ncfs,

    We have just updated your support forum thread:

    https://www.jotform.com/answers/996592

    Thank you.