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    Receiving many fake submissions

    Asked by finemusicfm on July 22, 2014 at 09:50 PM

    I've received over 900 Jot Form submissions with the "example" email address. these are definitely not genuine entries to the comp I'm running which typically gets no more than 30.

     

    What should we do?  Tx Lizzie

    Page URL:
    http://www.finemusicfm.com/http://www.jotformpro.com/form/419620794159<br/>64

    Screenshot
    Submissions email
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    JotForm Support

    Answered by steve on July 23, 2014 at 02:51 AM

    Hello,

    Thanks for contacting us. This is an issue with all the forms on the web. There are bots that seek them out and auto-submit data. We have a tool that can help block it. Please consider adding a CAPTCHA element to your form. It's the thing that prompts people to type in the letters to ensure a real person is submitting it. There are detailed instructions on how to do so here:

    http://www.jotform.com/help/205-How-to-Add-a-Captcha

    Also, I noticed your account is over limit due to all the fake entries. I reset it, but didn't remove any of them since I don't want to risk deleting real data. Please do so.

    Let us know if you need any assistance setting up the captcha tool, or with anything else.

    Kind Regards