What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My submit button is not working

    Asked by reemshakira on July 22, 2014 at 10:08 PM

    The form is here: http://ple.unitar.my/packages-local-reg.php

    Once you click on the submit button, the text on the button will change to "Please wait..." but my users are stuck there. Hope you can help. Thanks!

    Page URL:
    http://ple.unitar.my/packages-local-reg.php

    packages please wait
  • Profile Image
    JotForm Support

    Answered by steve on July 23, 2014 at 03:01 AM

    Hello,

    Sorry to hear about the form not working. I just cloned it into my account, and was able to submit it just fine. Further, I tested it on your form and was also able to submit it (it won't count against your submissions...):

    Have you tried clearing your browser cache? Sometimes it can cause forms to freeze up.

    Please let us know if that resolves the issue, or if we should investigate further. We can't immediately reproduce the issue from here.

    Kind regards

  • Profile Image

    Answered by reemshakira on July 23, 2014 at 06:53 AM

    Hi, 

    Thank you very much for your response. I've tested the form again. It seems that the cache problem is only happening with Google Chrome. Ok then. Thanks very much for your help!

  • Profile Image
    JotForm Support

    Answered by Welvin on July 23, 2014 at 08:02 AM

    You are welcome and it's our pleasure to help you resolved the problem. We also advise to re-embed the form using our iFrame method: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code just in case the issue will happen again.

    Thanks