Not receiving email notifications and submissions not showing in MyForms

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    glazowski
    Asked on July 23, 2014 at 10:27 AM

    None of the submissions are getting through my e-mail or showing in "My Forms." I conducted a test through www.marble.com and nothing came through. Help!

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    Carina
    Answered on July 23, 2014 at 11:55 AM

    I made test submissions, using the standalone version and the website version. I could access them in the submissions area:

    The number in the MyForms area also was correct:

    I checked our mail log and there were no records of emails being sent to the email address.I created a test form and made a test submission to your email address. Your email is not in our bounce list.

    I received a copy of the submission but our mail log doesn't show an email sent to you. Can you please confirm that the email address is working?

    I forwarded this situation to our developers so they can take a deeper look into this. Meanwhile if it is possible I advise you to add another email address to the email notification.

    Let us know if we can be of assistance.

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    glazowski
    Answered on July 23, 2014 at 12:01 PM
    The e-mail is jack@marble.com. I received a few of your tests.
    [cid:7C368F31-BEB5-4697-A88D-A0D15B9F813A@rp.marble.com]
    ...
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    Carina
    Answered on July 23, 2014 at 12:32 PM

    Previously I made 4 test submissions, one in the standalone version, other in the website version and 2 in a test form. Can you please confirm me if you received them?

    I also made an additional test submission with the text "final test submission". Did you also receive this one?

    Maybe the email notification situation is solved.

    Thank you for helping us understanding better this situation.