How come my forms are no longer displayed after changing my password?

  • Profile Image
    GSU_EFAA
    Asked on July 23, 2014 at 10:43 AM

    This account had several forms that showed up on the homepage. After changing the account password, and nothing else, none of them appear anymore. Recent updates to these forms show up under History, but the forms do not show up under "My Forms" or any of the form folders.

  • Profile Image
    Kiran
    Answered on July 23, 2014 at 11:54 AM

    I am able to see 7 forms that are available with this account. The issue seems to be with browser or form caching. This issue can be resolved by clearing the cache as provided in the document below :

    How-to-Clear-your-Form-Cache

    Also, please try clearing the browser cache by following instructions provided in http://www.wikihow.com/Clear-Your-Browser's-Cache

    If the issue still persists, please get back to us by replying to this post. We are happy to assist you further.