What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How come my forms are no longer displayed after changing my password?

    Asked by GSU_EFAA on July 23, 2014 at 10:43 AM

    This account had several forms that showed up on the homepage. After changing the account password, and nothing else, none of them appear anymore. Recent updates to these forms show up under History, but the forms do not show up under "My Forms" or any of the form folders.

    My Forms form folders and
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    JotForm Support

    Answered by Kiran on July 23, 2014 at 11:54 AM

    I am able to see 7 forms that are available with this account. The issue seems to be with browser or form caching. This issue can be resolved by clearing the cache as provided in the document below :

    How-to-Clear-your-Form-Cache

    Also, please try clearing the browser cache by following instructions provided in http://www.wikihow.com/Clear-Your-Browser's-Cache

    If the issue still persists, please get back to us by replying to this post. We are happy to assist you further.