What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    JotForm not working, missing info and pages

    Asked by mbrovage on July 23, 2014 at 11:42 AM

    I am receiving apps that are totally missing info and pages.  Last night I could not get on to view submissions. Finally got on.

    Now since that happened every app is missing info and pages.   

    Help!

     

    Also the notifications I am getting has another notification attached to it.  

    JotForm and Submissions app apps
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    JotForm Support

    Answered by david on July 23, 2014 at 12:24 PM

    Hi,

    I checked your account and submissions and everything appears to be working correctly.  I also checked your forms' notification and there does not appear to be a duplicate.  Could you let us know a bit more about which submissions are missing information?  I cleared your forms cache but you should also try clearing you web browsers cache and logging in again.  If you are still experiencing these issues please let us know a bit more detail and we will be happy to look into it further.

    Thank you for using Jotform!

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    Answered by mbrovage on July 23, 2014 at 05:25 PM

    Thanks for your help on this issue.  Seems to be working now.

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    JotForm Support

    Answered by Kiran on July 23, 2014 at 08:41 PM

    Good to see that the issue is resolved now. Please do not hesitate to come back to us if you see any other issue with JotForm. We are happy to assist you.

    Thanks for using JotForm.