- virtualsecretaryservicesdirectAsked on July 23, 2014 at 11:55 AM
On the 15th of July I upgraded what I thought was our account for virtualsecretaryservicesdirect to Premium, the money was taken from the bank account but the forms on our website were not re-enabled.
Today I had a customer complaining that they could not send through an enquiry so I tried to send one myself from our website and was told that the form had been disabled some 8 days after I upgraded.
I have 10 minutes ago gone into our account again using the username virtualsecretaryservicesdirect and password for our account and have again upgraded and paid - I don't know as yet whether the forms have now been enabled.
Obviously I need to get this sorted as we are loosing business so I need to know
1 That the forms have been enabled
2 That I only have the one account - the original one
3 That I will be refunded one of the payments.
The email address which I used last week was email@example.com and that is where the confirmation of my upgrade was sent to as was the confimation of the second upgrade which I have just completed. It would be great if you could enable forms as quickly as you can take payments and send out acknowledgements
J M GrayPage URL:
- JotForm SupportdavidAnswered on July 23, 2014 at 12:34 PM
I checked your account and it has indeed been upgraded and your forms enabled. It appears the first time you signed up that a different email address was used than the one associated with your account which is why it did not take hold. The second one did go through however. I have processed the refund for the subscription you placed on the 15th and you should see this reflected in your account in 5-7 business days.
Please let us know if you have any other questions and we will be happy to help.
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