What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I cannot log into my account

    Asked by claudia johansen  on July 23, 2014 at 12:13 PM

    get into my account now.

    I sent an email yesterday about this problem and have not received a response yet.  Email sent to support@jotform.com.

    I called jotform and was told the problem I was getting was because the email on my PayPal account and JotForm accounts was different and I needed to change the JotForm one to match the PayPal one. So I changed my email in jotform.  Now I am not able to log in to jotform.

    I have attached a screen shot


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    JotForm Support

    Answered by Kiran on July 23, 2014 at 12:34 PM

    I see an account registered with the email claudia@westerncandyconference.org. As per the screenshot provided by you, I see that you are trying to registering again with the email and hence you are seeing this message. To resolve this issue, I request you to access your account by logging in normally. If you are unable to login, please reset the password by clicking on Forgot Password.

    Please enter your user name (cjohansen) or email address and click on Send Reset Instructions. This would send you the password reset instructions to your email address. Hope this helps you in accessing your account. If the issue still persists, please get back to us by replying to this post. We are happy to assist you further.