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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    When I submit form it does not go to paypal. I get an error

    Asked by cjohansen on July 23, 2014 at 01:31 PM

    I called PayPal and they say that the form and my account look fine from their side.  I don't know if you can help or not but I do not know what to do now...

    The error says something about the email address being a problem.  I had this problem yesterday and was told to change my email address so it matched what paypal has.  I did that and still am having a problem.

    Any ideas?

    Page URL:

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    JotForm Support

    Answered by david on July 23, 2014 at 02:26 PM


    When I test a cloned version of your form it appears everything goes through correctly:

    When I checked your Paypal setup however, your email address was not in the field that requires it:

    Change this field to your Paypal email address and you should be all set.

    Let us know if this does not work and we will be happy to look into it further.

    Thank you for using Jotform!

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    Answered by cjohansen on July 23, 2014 at 03:54 PM

    Finally - and THANK YOU.

    Another question, Does the client need to set up an account with paypal in order to pay by credit card?  There are only two options - 1) pay with my paypal account or 2) create a paypal account.

    I thought that in the screens I have seen there was another option just to pay with credit card - no paypal account needed.

    ????That last one is the one I want - pay by credit card and no account needed

    Any way to do that?

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    JotForm Support

    Answered by david on July 23, 2014 at 04:08 PM


    Glad to help! I have moved your new questions to its own thread and we will address it there.

    Here is the new thread: