What's happened to my account?

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    ScottK
    Asked on July 19, 2010 at 10:55 PM

    Hi,

     

    My account has gone weird and I can't access my forms.

     

    I have a guest account with forms, but no access, and a user account with usage data but but no forms!  I recently downgraded from premium.

     

    ScottK

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    aytekin
    Answered on July 20, 2010 at 02:03 AM

    My guess is that you were not logged-in. If you do not see your forms and you see yourself as a "guest", then scroll down to the bottom and then log into your account using the login form.

  • Profile Image
    ScottK
    Answered on July 20, 2010 at 05:56 AM

    Seems to be ok at home now.

    FYI

    When I initially logged in it showed me as a "Guest Account" with all my forms but no ability to edit.

     

    I entered my login details again and then I was in my account, according to Stats, but my forms weren't present.  Very weird. And then endless loop log out/in. I use Mozilla.

     

    Anyway all seems good again, thanks for the prompt reply as usual.

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    aytekin
    Answered on July 20, 2010 at 07:40 AM

    It looks like we had a problem on our load balancer but it is fixed now. You are supposed to stay on the same server but it was sending you to a different server on every page view. It shouldn't happen again.