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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    2 items need help with

    Asked by colorado500 on July 23, 2014 at 02:56 PM

    1.  since our upgrade, I'm not receiving the email notifications when someone completes form, you used to send confirmation to janet@rof.net

    2. I'm unable to print.. something shuts down & wont even show print pre-view.  It is not my printer.. it only happens when I try to print an entry form in Jotform.

     

    PLEASE HELP!!

    items JotForm entry form email notifications print
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    JotForm Support

    Answered by david on July 23, 2014 at 03:50 PM

    Hi,

    I am not sure which form you are working on but I checked the notification for the one I believe is your most recent.  Your notifications is currently setup to go to "janet@colorado500.org":

    There is also no sender email.  Change the sender to "noreply@jotform.com" and the recipient email to "janet@rof.net" and you should be all set.

    As for the printing issue, occasionally our print preview script causes issues in some browsers, especially chrome.  Usually canceling the initial print and starting a new one fixes this.  Here is a discussion on this issue for reference:

    http://www.jotform.com/answers/406763

    Please let us know if you have any other questions and we will be happy to help.

    Thank you for using Jotform!

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    Answered by colorado500 on July 23, 2014 at 04:11 PM
    That is why we no longer use that email. Please send all to janet@rof.net
    Thank you,
    Janet

    ...
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    JotForm Support

    Answered by david on July 23, 2014 at 04:37 PM

    Hi,

    I went ahead and made the changes for you.  You should now receive your the notifications for this form:

    http://www.jotform.com/form/10303005687

    To be sent to "janet@rof.net"

    If you have any other questions let us know and we will be happy to help.

    Thank you for using Jotform!

  • Profile Image

    Answered by colorado500 on July 23, 2014 at 05:21 PM
    Thank you, do you know why I’m unable to print the entry form out?

    ...
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    Answered by Carina on July 23, 2014 at 08:26 PM

    As the print issue is a different situation it was moved into a new thread where it will be addressed by a colleague.

    Let us know if further support is needed.

    Thank you