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2 items need help withAsked by colorado500 on July 23, 2014 at 02:56 PM
1. since our upgrade, I'm not receiving the email notifications when someone completes form, you used to send confirmation to firstname.lastname@example.org. I'm unable to print.. something shuts down & wont even show print pre-view. It is not my printer.. it only happens when I try to print an entry form in Jotform.
I am not sure which form you are working on but I checked the notification for the one I believe is your most recent. Your notifications is currently setup to go to "email@example.com":
There is also no sender email. Change the sender to "firstname.lastname@example.org" and the recipient email to "email@example.com" and you should be all set.
As for the printing issue, occasionally our print preview script causes issues in some browsers, especially chrome. Usually canceling the initial print and starting a new one fixes this. Here is a discussion on this issue for reference:
Please let us know if you have any other questions and we will be happy to help.
Thank you for using Jotform!
That is why we no longer use that email. Please send all to firstname.lastname@example.org
Thank you, do you know why I’m unable to print the entry form out?
As the print issue is a different situation it was moved into a new thread where it will be addressed by a colleague.
Let us know if further support is needed.