I am not receiving all the jotform submission emails.

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    dudiack
    Asked on July 23, 2014 at 04:35 PM

    Hi. For some reason when my forms are getting filled out by customers I am onl receiving some of the email submissions but not all.

    The spreadsheet I have has all the info but I am missing some emails. It's imperative that I get these emails in my inbox as that is the way I keep track of new submissions.

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    BDAVID
    Answered on July 23, 2014 at 07:40 PM

    Our records shows good delivery of notifications:

    [2014-07-23 16:46:02] Submission #281957560232669782 SENT to info@getpeyd.com from mandrill:yechiel@peydtravel.com via SMTP [2014-07-23 16:44:47] Submission #281957485812364252 SENT to info@getpeyd.com from mandrill:yechiel@peydtravel.com via SMTP [2014-07-23 16:11:08] Submission #281955466831338273 SENT to info@getpeyd.com from mandrill:yechiel@peydtravel.com via SMTP [2014-07-23 16:07:08] Submission #281955225241219206 SENT to info@getpeyd.com from mandrill:yechiel@peydtravel.com via SMTP [2014-07-23 12:18:53] Submission #281941530532973103 SENT to info@getpeyd.com from mandrill:yechiel@peydtravel.com via SMTP [2014-07-23 01:28:57] Submission #281902534122253238 SENT to info@getpeyd.com from mandrill:yechiel@peydtravel.com via SMTP [2014-07-22 21:21:51] Submission #281887708991159958 SENT to info@getpeyd.com from mandrill:yechiel@peydtravel.com via SMTP [2014-07-22 20:44:40] Submission #281885476058868765 SENT to info@getpeyd.com from mandrill:yechiel@peydtravel.com via SMTP [2014-07-22 19:23:20] Submission #281880597751566697 SENT to info@getpeyd.com from mandrill:yechiel@peydtravel.com via SMTP [2014-07-22 17:55:33] Submission #281875330859848654 SENT to info@getpeyd.com from mandrill:yechiel@peydtravel.com via SMTP

    Probably your email provider is rejecting the emails, please contact your email provider, and investigate with them if they are following the DMARC policy, where emails that claim to come from their domains, but actually originate at 3rd party service such as mandrill, are rejected.

    If that case, you might need to use noreply@formresponse.com to solve the problem.

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    dudiack
    Answered on July 25, 2014 at 03:49 PM

    I am having a difficult time figuring out how to contact Google.

     

    They have a forum but it's all very technical and I'm not really able to figure it out from there.

     

    As far as noreply@jotform we had the issue that it did not allow us to hit reply to the email and have it respond directly to the client.

     

    Please help.

     

    Thanks.

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    BDAVID
    Answered on July 25, 2014 at 05:20 PM

    Have you checked your spam folder?  Also, you could check your logs on mandrill account to confirm if it an email is sent or not: