What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Move forms from other account into mine

    Asked by Greg Turner  on July 23, 2014 at 04:49 PM

    I have a website that has jot forms from a past web developer, can those forms be exported from his acct to mine when I sign up? His acct is with you.

    I also want to know ( I am new to this so bear with me) can you break down what is meant by:

    1.) Monthly Submissions, SSL Secure Submissions, Receive Payments....Is this how many time someone uses this form on my site?

    2.) Available Space.... Is this how much space I have for forms?

    3.) Sub-user Accounts.... What is this?

     

    Is there a technical support number I can call if I have questions?

    Thank you in advance, I look forward to signing up as soon as my questions can be answered.

    Submissions site sub-user 3
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    Answered by Carina on July 23, 2014 at 07:41 PM

    Unfortunately we don't have phone support, but our forum is quite active, and you can also use online chat and our email support@jotform.com to send us your inquiries.

    The best way to move the forms is the owner (in this case the past web developer) requesting this from us.

    Other way is if you can prove ownership of the forms (like showing us a working form in your website and sending us an email from the main email address showing on the contact page at the website) we can move the forms for you. 

    I kindly ask you to share with us the form's or website url so we can locate the form and the account.

    We'll wait for more details to proceed.

    As you had different questions they were moved into a new thread so they can be properly addressed.

    Please let us know if we can be of more assistance.
    Thank you

     

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    Answered by theurso on July 30, 2014 at 09:58 PM

    Carina,

    I am the web developer in question. Their are 4 forms in my account in the New Beginnings Medical folder these are the forms that need to be moved from my account to their account.

    Please let me know what more is needed from me to get this taken of for them.

     

  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 31, 2014 at 01:07 AM

    Hello theurso,

    Thank you for confirmation.

    I have moved the forms from your folder "New Beginnings" to account "gregory_turner".

    Thank you!

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    Answered by gregory_turner on July 31, 2014 at 08:41 AM
    Thank you so much.
    Gregory Turner
    I T Specialist
    (561) 310-1114
    ...