What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I want to renew. How do I change my credit card info, my expiration date changed..

    Asked by mbrovage on July 23, 2014 at 05:22 PM

    I went to billing section on my account and checked change charge account.  I then get a blank screen.  

    Asked this question about 10 hours ago but clicked privacy. Thanks.

    credit card expiration date charge checked section thanks
  • Profile Image
    JotForm Support

    Answered by BDAVID on July 23, 2014 at 08:50 PM

    In order to update your payment method, it was necessary to cancel your current subscription, so your account is scheduled to downgrade on 08-01-14 so that you can update your Credit Card information:

     

    On that date, in the afternoon EST , you can re-upgrade using your new Credit Card. Just make sure you have made a fresh login session and that you go then to pricing page.

  • Profile Image

    Answered by mbrovage on July 23, 2014 at 09:12 PM

    Ok, I might have messed up.  After getting the email of the cancellation I went immediately to using the upgrade button where I paid and updated my credit card info. (Thinking the account was in limbo and I didn't want to miss one app.)

    Now I see you wanted me to wait until 8-1-14.  What will happen now.  Doesn't matter if you use today's date if it would work for you.  I got an email saying the order is processing.

    You have a good service with good support. Let me know what will happen now.

    Thanks.

  • Profile Image
    JotForm Support

    Answered by steve on July 23, 2014 at 11:54 PM

    Hello,

    I checked your account and it appears that the cancellation went through, and also the upgrade. Since you started it now the subscription will be from today's date. Per your comment above that's OK with you, and it's kind of difficult to adjust for at this point anyway.

    Please let us know if you have any questions, or notice anything unexpected with the invoice.

    Kind Regards