What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Help with PayPal Pro

    Asked by bishopredwood on July 23, 2014 at 08:22 PM

    I can not get the Paypal to work in the widget for jotform.com. When the customer clicks the "buy now  button" for Paypal it does not forward the visitor to authorization/authentication page for visitor to put in the Paypal information for payment. 




    Thank you for your help fixing this problem.  

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    JotForm Support

    Answered by steve on July 23, 2014 at 10:25 PM


    I checked the form and it's missing a submit button. Please add that and it should forward the user to complete the payment. I tested it and it seemed to work.

    I don't see a buy now button on the form, so perhaps it used to exist and has since been removed.

    Another thing I noticed, one of the shirt sizes doesn't have a shipping fee associated with it. You may have intended to have added it in.

    Please let us know if adding the submit button resolves your issue, or if you need further assistance.