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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Print Preview Fail on Submissions Page

    Asked by rsbc on July 24, 2014 at 08:37 AM

    We are still having problems with not being able to print our forms off. We have check our printer connections, even switched from one to the other and still it tells us the print preview failed and we arent able to print them off. 

    print preview check and
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    Answered by Carina on July 24, 2014 at 10:42 AM

    Thank you reporting this situation. I tested and had the same results:

     I searched our forum and a colleague found some common difficulties with the printing feature in Chrome. It seems this must be more browser related than something on our end.

    You can see more details here.

    I will still forward this to our developers so they can investigate it further. They will contact you once they have an update on this.
    Please get back to us if further support is needed.

    Thank you

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    JotForm Support

    Answered by NeilVicente on August 08, 2014 at 02:57 PM

    @rsbc

    This indeed seems to be a bug that's inherent to the Chrome browser. Unfortunately, there's nothing much we can do here. We can just hope that this will be patched by Google on the next Chrome iteration.

    Upon investigating further though, I found out that the print preview works on the second attempt.

    Can you please try this on your end?