Getting an error "Cannot unserialize pendining submission"

  • Profile Image
    neohipper
    Asked on July 24, 2014 at 08:48 AM

    Hi Kerri,

    We have had this problem at Leiden University Library, could you tell us what fixed it for you?

    Regards,

    Jan Jouke

  • Profile Image
    jedcadorna
    Answered on July 24, 2014 at 10:40 AM

    Hello,

    Can you please share the form URL or the website on where your form is currently embedded so we can check and investigate the issue?

    We'll wait for your response.

  • Profile Image
    neohipper
    Answered on August 27, 2014 at 06:07 AM
  • Profile Image
    jedcadorna
    Answered on August 27, 2014 at 08:15 AM

    Hello Jan,

    I was trying to locate this form ID 40290337949, but I'm unable to get any records. I have checked your account and no history of forms created possible that you have created this on a guest account and has been deleted.

    What you can do is clone this form and modify it. I tried cloning it and some fields are missing so you have to modify and add some fields that are not included when you cloned this. 

  • Profile Image
    neohipper
    Answered on September 09, 2014 at 06:37 AM

    Hi,

    Please note that the form is located on our own jotform server https://www.jotform3.leidenuniv.nl/form/40290337949 we are also getting these errors on this form: https://www.jotform3.leidenuniv.nl/form/42092246249. I can provide you with out login if you need it to diagnose the problem?

    Thanks again,

     

    Jan Jouke

  • Profile Image
    jedcadorna
    Answered on September 09, 2014 at 08:01 AM

    Ok that is why I'm unable to locate your form. For jotform licensing problem it would be best to send an email to contact@interlogy.com. You can also send your concern using this contact form http://interlogy.com/contact.html#. Our devs will be the one to respond to any issues related to Jotform licensing.