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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Getting an error "Cannot unserialize pendining submission"

    Asked by neohipper on July 24, 2014 at 08:48 AM

    Hi Kerri,

    We have had this problem at Leiden University Library, could you tell us what fixed it for you?

    Regards,

    Jan Jouke

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    Answered by jedcadorna on July 24, 2014 at 10:40 AM

    Hello,

    Can you please share the form URL or the website on where your form is currently embedded so we can check and investigate the issue?

    We'll wait for your response.

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    Answered by neohipper on August 27, 2014 at 06:07 AM
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    Answered by jedcadorna on August 27, 2014 at 08:15 AM

    Hello Jan,

    I was trying to locate this form ID 40290337949, but I'm unable to get any records. I have checked your account and no history of forms created possible that you have created this on a guest account and has been deleted.

    What you can do is clone this form and modify it. I tried cloning it and some fields are missing so you have to modify and add some fields that are not included when you cloned this. 

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    Answered by neohipper on September 09, 2014 at 06:37 AM

    Hi,

    Please note that the form is located on our own jotform server https://www.jotform3.leidenuniv.nl/form/40290337949 we are also getting these errors on this form: https://www.jotform3.leidenuniv.nl/form/42092246249. I can provide you with out login if you need it to diagnose the problem?

    Thanks again,

     

    Jan Jouke

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    Answered by jedcadorna on September 09, 2014 at 08:01 AM

    Ok that is why I'm unable to locate your form. For jotform licensing problem it would be best to send an email to contact@interlogy.com. You can also send your concern using this contact form http://interlogy.com/contact.html#. Our devs will be the one to respond to any issues related to Jotform licensing.