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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Cloning form causes purchase order format to corrupt

    Asked by bacompany on July 24, 2014 at 10:14 AM

    Whenever i clone a form with a purchase order the formatting and pricing info becomes corrupted. It looks fine when in edit mode but when you preview the formatting and pricing don't show up correctly. I have tried deleting my form cache and browser cache, but no luck. I had this issue the other day and deleted my payment wizard data and rebuilt the form, but after cloning the form again the issue reappeared.

    Page URL:
    http://www.jotform.com//?formID=41995577739174

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    JotForm Support

    Answered by Welvin on July 24, 2014 at 11:26 AM

    Hi,

    What is the form URL? Please let us know so we can clone it and to see if the issue appears our end. Also, please send us a screenshot of the corrupted format so we know how that looks. Please follow this guide to add a screenshot to our support forum: http://www.jotform.com/answers/277033 

    Thanks

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    Answered by bacompany on July 24, 2014 at 01:28 PM

    I have attached what you asked for in the post above

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    JotForm Support

    Answered by david on July 24, 2014 at 03:24 PM

    Hi,

    The problem stems from having all of your products marked as "Free".  It is passing along that data to all of the pricing for the options under your product.  If you change the cost of your product to even a 0.01, all of the fields will show their proper price:

    I believe this is a bug so I have opened a ticket to our development team to see if this is something they can correct.  For now, if possible, set your product price to anything other than free and you should be good to go.

    Thank you for using Jotform!

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    Answered by bacompany on July 24, 2014 at 04:04 PM

    while that fixes the price problem the format is still not showing up correctly. All items are supposed to be expanded and they are in edit mode but not in the preview.

    example

     

    Edit Mode

    Preview mode

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    JotForm Support

    Answered by david on July 24, 2014 at 04:32 PM

    Hi,

    Unfortunately each products options are only shown when the product is selected.  The way the form is shown in the editor is as if all of the products are selected so you are able to see the options for you have entered for your products.  In the actual form, a products options will only be shown if the users selects that product.  This is done so that users cannot select options for products other than the ones they are actually buying.

    Please let us know if you have any other questions and we will update you as soon as we have a fix for the options being labeled as free.

    Thank you for using Jotform!

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    JotForm Support

    Answered by Welvin on July 24, 2014 at 04:41 PM

    A workaround would be to inject the following custom CSS codes to your form:

    .form-product-item.hover-product-item {

    height: auto !important;

    }

    .form-product-item {

    height: auto !important;

    }

    Follow this guide to inject: http://www.jotform.com/help/117-How-to-Inject-Custom-CSS-Codes

    Thanks

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    Answered by bacompany on July 24, 2014 at 04:44 PM

    Ok, thanks David. I will try that code out Welvin.

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    Answered by bacompany on July 25, 2014 at 12:06 AM

    I found a work-a-round for the pricing issue by changing the product price to 0.00

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    JotForm Support

    Answered by Welvin on July 25, 2014 at 05:14 AM

    Thank you for sharing your workaround. I have noted this for future usage.

    Regards

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    JotForm Support

    Answered by NeilVicente on July 27, 2014 at 06:34 AM

    @bacompany

    Did you know that we do not allow forms created with our product to be used for manually acquiring credit card information from your users?

    You may instead use our pre-made integrations with Paypal Pro, Authorize.Net or Stripe to accept payments on your form.

    Kindly have the credit card fields removed from your forms within 48 hours.

    If you do not agree with this rule, we will be forced to take down your account.

    Thank you very much!