Billing Question

  • Profile Image
    Asked on July 24, 2014 at 11:19 AM

    Just received the following email from you guys. I just paid this bill so it should not be do again.


    Hi Ian,

    We wanted to give you a heads up that according to our records the payment method for JotForm Economy Bi-Yearly is set to expire on Jul 31, 2014 before your subscription will be renewed.

    To ensure uninterrupted service, we'd recommend updating your payment method before the subscription renews on May 23, 2016.

    Please visit the following URL to manage your subscription's payment method:

    Thanks for using our product.

    JotForm Support

  • Profile Image
    Answered on July 24, 2014 at 12:26 PM


    The email you received was for your old subscription trying to be applied again.  Since it was not an active subscription it of course was not.  Your current subscription was not affected by this at all.  Our records currently show your account to be Economy level until May 22nd 2016.

    Please let us know if you have any other questions and we will be happy to help.

    Thank you for using Jotform!