What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Billing Question

    Asked by StudioBe on July 24, 2014 at 11:19 AM

    Just received the following email from you guys. I just paid this bill so it should not be do again.


    Hi Ian,

    We wanted to give you a heads up that according to our records the payment method for JotForm Economy Bi-Yearly is set to expire on Jul 31, 2014 before your subscription will be renewed.

    To ensure uninterrupted service, we'd recommend updating your payment method before the subscription renews on May 23, 2016.

    Please visit the following URL to manage your subscription's payment method:

    Thanks for using our product.

    JotForm Support

  • Profile Image
    JotForm Support

    Answered by david on July 24, 2014 at 12:26 PM


    The email you received was for your old subscription trying to be applied again.  Since it was not an active subscription it of course was not.  Your current subscription was not affected by this at all.  Our records currently show your account to be Economy level until May 22nd 2016.

    Please let us know if you have any other questions and we will be happy to help.

    Thank you for using Jotform!