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    Why isn't our coupon working?

    Asked by StopUrbanBlight on July 24, 2014 at 11:57 AM

    We are offering a 10% discount for early bird registration for one of our events. We are receiving calls from customers saying they are entering the code but not receiving the discount.

    http://www.thegraffitimasters.com/register.html

    Page URL:
    http://www.thegraffitimasters.com/register.html

    www register
  • Profile Image
    JotForm Support

    Answered by david on July 24, 2014 at 01:06 PM

    Hi,

    I checked your form and your coupon does indeed appear to be working:

    The discount is not applied to raffle tickets but it appears that is be design.  I would recommend putting your payment form in sandbox mode and testing to see if the charge is actually applying the discount.  

    As I am unable to test your authorize.net account, this is something you may have to check on your own.  If it is still not working let us know and we will be happy to look into it further.

    Thank you for using Jotform!

  • Profile Image

    Answered by StopUrbanBlight on July 24, 2014 at 01:08 PM

    Interesting. I had a person contact me yesterday and I entered the information for them. I entered the coupon code and it did not reflect the discount. Is there some step I may have missed?

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    JotForm Support

    Answered by david on July 24, 2014 at 01:20 PM

    I do not believe so, I didn't change anything in your form at all, just checked to see what the coupon code was and then entered it.  There may have been an issue with the expiration date possibly?  Can you get it to work now?  If not let us know and we will see what we can do.

    Thank you for using Jotform!

  • Profile Image

    Answered by StopUrbanBlight on July 24, 2014 at 01:25 PM

    It appears to be working. Thank you for checking.

  • Profile Image
    JotForm Support

    Answered by david on July 24, 2014 at 01:31 PM

    No worries, we are here to help.  Let us know if there is anything else we can assist you with and we will be happy to do so.