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    When I integrate with Box and attach two documents, Why doesn't it put both documents in the same folder?

    Asked by shacknerz on July 24, 2014 at 12:34 PM


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    JotForm Support

    Answered by ashwin_d on July 24, 2014 at 01:48 PM

    Hello shacknerz,

    I am not sure if I have understood your issue correctly.

    Do you mean to say that one submission is actually creating two different folders for two attachments? 

    I am unable to replicate the issue you are having. I did clone your form and integrated it with my box account. When I did test the form by uploading two files, it did create one folder and both the files were uploaded in one single folder. Please check the screenshot below:

    I would suggest you to please confirm the settings you have set while integrating form with box? We will try to replicate the issue.

    We will wait for you response.

    Thank you!

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    Answered by shacknerz on July 24, 2014 at 08:14 PM

    I have tried it with several other accounts, and it seems to work just fine. For whatever reason it only breaks when i connect it to my corporate account. 

    I am using all of the standard settings


    - naming the folder according to the form name

    - generating the form based on the field "customer name"


    These same settings work on my test environment, but break in my corporate environment. 

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    JotForm Support

    Answered by ashwin_d on July 24, 2014 at 11:02 PM

    Hello shacknerz,

    That is strange.

    When you say corporate account, do you mean to say that it is an upgraded account? I am not sure if that can cause this issue of creating double folders.

    I am reporting this issue to our back end team. We will get back to you as soon as we have any update from them.

    Thank you!

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    JotForm Support

    Answered by liyam on July 29, 2014 at 08:56 AM

    Hello shacknerz,

    Have you tried removing the integration, clearing your browser's cache, log-in and reintegrate the form with Box?  It's possible that it might be due to old scripts that was causing this problem since you said this is only happening to a specific account.

    Please let us know of the updates on this.