Form edits lost

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    Asked on July 24, 2014 at 02:27 PM

    Hello,  This is just to say that edits on the clone of a form disappeared.  About an hours work, yes I clicked save, then I previewed.  When I returned to edit, the edits I saw in the preview were gone.



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    Answered on July 24, 2014 at 04:06 PM

    Hi Andy,

    Usually, there are 2 most usual caused for this to happen on the form.

    1. There are more than 1 person editing/using the same form. If the form is shared to a sub-user or another person -- the form can be edited/saved in 2 different location/instance. Making it appears that edits/changes are different.

    2. The form was opened for modification on 2 different browser or windows tabs.

    Since the opened form will auto saved by default -- if there were multiple instance opened form in the form builder, the other opened instance must be auto saving the non-edited version. 

    Please check if 2 of this possibility was the caused of the edits being lost.

    In any case, you can also restore the form to a specific saved point using the Revision History feature.


    Hope this help. Please inform us if issue persist.