What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form edits lost

    Asked by andynowlen on July 24, 2014 at 02:27 PM

    Hello,  This is just to say that edits on the clone of a form disappeared.  About an hours work, yes I clicked save, then I previewed.  When I returned to edit, the edits I saw in the preview were gone.



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    JotForm Support

    Answered by jonathan on July 24, 2014 at 04:06 PM

    Hi Andy,

    Usually, there are 2 most usual caused for this to happen on the form.

    1. There are more than 1 person editing/using the same form. If the form is shared to a sub-user or another person -- the form can be edited/saved in 2 different location/instance. Making it appears that edits/changes are different.

    2. The form was opened for modification on 2 different browser or windows tabs.

    Since the opened form will auto saved by default -- if there were multiple instance opened form in the form builder, the other opened instance must be auto saving the non-edited version. 

    Please check if 2 of this possibility was the caused of the edits being lost.

    In any case, you can also restore the form to a specific saved point using the Revision History feature.


    Hope this help. Please inform us if issue persist.