Worldpay is there a way to have different email for incomplete payment

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    colinhiscock
    Asked on July 25, 2014 at 05:11 AM
    Is there any way to have this to a different e-mail address than the completed payments?  We're using world pay btw
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    jonathan
    Answered on July 25, 2014 at 06:40 AM

    Hi,

    You can set the Pending Payment Email to YES to be able to received email alerts even for incomplete payments/submissions

     

    BUT unfortunately, you cannot create conditions or redirection to make the email alert send to different email address if the submission type is an incomplete payment. 

    The form submission will use the email alert for both completed and non-completed submission/payments.

    Hope this help. Inform us if you need further assistance.

    Thanks!