What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Worldpay is there a way to have different email for incomplete payment

    Asked by colinhiscock on July 25, 2014 at 05:11 AM
    Is there any way to have this to a different e-mail address than the completed payments?  We're using world pay btw
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    JotForm Support

    Answered by jonathan on July 25, 2014 at 06:40 AM


    You can set the Pending Payment Email to YES to be able to received email alerts even for incomplete payments/submissions


    BUT unfortunately, you cannot create conditions or redirection to make the email alert send to different email address if the submission type is an incomplete payment. 

    The form submission will use the email alert for both completed and non-completed submission/payments.

    Hope this help. Inform us if you need further assistance.