What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Integration Screen empty.

    Asked by HamzaButt93 on July 25, 2014 at 09:46 AM

    Hello There.

    I'm trying to Integrate my form to Google Docs. However, every time I open the Integration Window, all the Tabs are just empty. There is absolutely nothing there. I've cleared my Forms Cache and my Browser Cache, but nothing has worked. I'm currently using Google Chrome on a Dell Inspiron 3520 with a Core I5 Processor running Windows 7 64-Bit.

    Page URL:
    http://www.jotform.com//?formID=42046625413448

    My Forms uploads cache height
  • Profile Image
    JotForm Support

    Answered by KadeJM on July 25, 2014 at 10:49 AM

    Thank you for providing us with this extra bit of information. I checked this on your account on my side and it is working on my end. I also tested this in my test account and it is working there too. I think perhaps this was only temporary since sometimes if we are updating our apps then it might appear to be down for a short while since the two pages are linked together.

    I've cleared your form cache to refresh it in your account so I would recommend trying it again to see if it comes back on your side now. If not then please clear your browser cache then try after.

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    Answered by HamzaButt93 on July 25, 2014 at 03:00 PM

    Hello There again.

    I did as you said, but the problem persists. I cleared my Browser Cache, Account Cache and DNS Cache, but nothing worked. I even switched form Google Chrome to Internet Explorer but it didn't help. I'm now attaching my Console Window Screenshot to show the Errors which are occurring. Maybe they can help you better. And thank you for the help.

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    JotForm Support

    Answered by KadeJM on July 25, 2014 at 04:25 PM

    I'm sorry to see that this problem still ails you, but don't worry we'll get to the bottom of this. What version of Chrome and IE are you using?

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    JotForm Support

    Answered by KadeJM on July 25, 2014 at 04:30 PM

    Something I just noticed looking at your account is that according to your IP our system indicates you are from Pakistan if that is correct. So what I would like to suggest is for you to log into your account using our European Server at http://www.jotformeu.com and see if that makes any difference when you try to access your form integrations window. We will await your response.

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    Answered by HamzaButt93 on July 26, 2014 at 02:58 AM

    Hello There.

    Yes it worked. Thank you very much for the help. I'll make sure I login from the EU Servers from now on. Thank you again.

  • Profile Image

    Answered by jedcadorna on July 26, 2014 at 07:50 AM

    Ok glad to know that the solution provided by my colleague solves the issue. Feel free to contact us if you encounter any problems with your account. Thanks.