What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    The "All States and Cities" widget is not showing "Moscow" city.

    Asked by sinner65 on July 25, 2014 at 02:40 PM

    Good day!


    I have a huge problem with widget "All states and cities".

    I created a form for Russian website, and we have many people from Moscow. But! If you will choose "Russian Federation" -> "Moskva", you will see a small list with 5 cities, WITHOUT Moscow. So, if a user lives in Moscow, he can't choose it, because Moscow is not in list!

    Can you add, please, Moscow in this list as soon as you can?


    Thank you!

  • Profile Image
    JotForm Support

    Answered by BDAVID on July 25, 2014 at 04:42 PM

    Thanks for letting us know about this, I will report this to our second level, you will be notified via this thread once it is updated as soon as possible.

  • Profile Image

    Answered by sinner65 on August 05, 2014 at 09:33 AM

    So, any updates?

  • Profile Image
    JotForm Support

    Answered by jonathan on August 05, 2014 at 09:46 AM


    The ticket submitted by my colleague about the issue of the missing Moscow city in the "All States and Cities" Widget was already assigned to one of our developer.

    The developer assigned will provide response here as soon as there is update on the status.

    We will surely notify you as soon as fixed.

    Thank you for your patience and understanding.

  • Profile Image
    JotForm Support

    Answered by kenneth on August 09, 2014 at 07:03 AM


    Hi thank you for creating such ticket and letting us know about the problem and of course your patience. This should be fixed now. Moscow is now added to the list of City under Moskva. If you have further questions or inquiries fill free to ask.