What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    App - Combine Submissions

    Asked by cjohansen on July 25, 2014 at 03:12 PM

    I was looking at this in your Apps area and think it may be helpful.  I clicked on "Get Now" which brought up a log in screen.  I logged in and got a message that said "log in successful".  Problem is that message left and I got another log in form.  I have tried this several times on several browsers and keep getting that same circle - fill in login screen - get message that login was successful - get log in form again.

    Help

    Submissions app
  • Profile Image
    JotForm Support

    Answered by david on July 25, 2014 at 05:20 PM

    Hi,

    Though I was unable to reproduce this, I may be able to offer a solution.  Open Jotform in one tab and log in.  Then open a new tab and open this link there:

    http://apps.jotform.com/app/combine_submissions

    This should bypass the need for the login screen and take you straight to the app's interface after you click the "Start Combining" button.

    Please let us know if this still does not work for you and we will be happy to assist you further.

    Thank you for using Jotform!

  • Profile Image

    Answered by cjohansen on July 25, 2014 at 05:35 PM

    Did not work.  I opened it in Firefox also (was using IE10) and the same thing happened.

    Help

  • Profile Image
    JotForm Support

    Answered by steve on July 25, 2014 at 08:00 PM

    Hello,

    I'm sorry to hear about the trouble logging in. Both my colleague and I are unable to replicate the issue. Have you tried clearing the browser cache and trying again? First clear the cache, then log into JotForm, then click on the Combine Submissions app.

    I just checked it and can access the Combine Submissions app just fine. Please let us know if this resolves your issue.

    Kind Regards

  • Profile Image

    Answered by cjohansen on August 01, 2014 at 02:51 PM

    Still cannot access this app.  I have used other computers in the office and IE 10 & 11, Firefox but same thing happens.  I have turned off our anti-virus software and that did not help.  I did notice that when I logged in to get the app when I clicked on the box to save my login it did not work.  Each time that screen came up it was as if I had not been there before  I also tried to get other apps and they all work the same way - revolving log on screen.

    Can you send me this app so I can use it?  and I do need this resolved so I have access to other apps that I may need going forward.

    Help

  • Profile Image
    JotForm Support

    Answered by david on August 01, 2014 at 04:10 PM

    Hi,

    If popups are disabled on your offices computers or your browsers will not allow for pages to open up new tabs, the combine submission app will not work.  If you are unable to access it even when you login previously trying to use it, there may be settings on your computer that will not allow the new tab to open.  You can try the direct link to app and see if that works:

    http://combine.jotform.io/

    You need to be logged in prior to using that link however.  Everything seems to be working no matter how I access this app on my end though.

    Let us know if the direct link does not work either and we will see if there may be another option.

    Thank you for using Jotform!

  • Profile Image

    Answered by Ashthebash on October 08, 2014 at 02:13 PM

    I am getting the same thing. I tried all the suggestions above and I keep getting the login screen each time.   I have tried Chrome and IE 10.  In Chrome there isn't even a login screen it just goes to the screen shot attached.

  • Profile Image
    JotForm Support

    Answered by Kiran on October 08, 2014 at 06:18 PM

    @Ashthebash

    Your question has been moved to a new thread http://www.jotform.com/answers/440539 and shall be addressed there.

    Thank you.