Approvals processes not sending email to approver

Hello,

We have been having issues with the approval step of our forms workflow. When we setup the approver email using a field reference, so the user can enter an email on the form and the approver will be determined by what the user enters, it does not send the email to the approver. We tested this with a brand new form with 1 fillable email field and it still failed. When hard coding in an email it worked, and the dynamic email address worked for forwarded emails in the workflow after, but it specifically does not work when a dynamic email field is to send the approval email.

Hello blakeh_tccsc,

Thanks for reaching out to Jotform Support. I’m sorry you're having issues with your form's approval. Can you please share the Form URL for which you are facing issues with approval so that we can check and investigate it further?

As soon as we hear back from you, we can move forward with a solution.