What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why isnt my user interface on my account not working?

    Asked by mvppreschool on July 25, 2014 at 04:14 PM

    I have purchased premium account access and my user interface is not working; i can not get into my individual forms to check the submissions or edit the form and none of the other links or buttons are working on the site. This is very frustrating.

    my account Submissions check site and
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    JotForm Support

    Answered by Kiran on July 25, 2014 at 05:57 PM

    I see that you are experiencing some issues in accessing the forms after logging into your account. It seems the issue is with browser cache. I request you to clear the browser cache by following the steps provided in http://www.wikihow.com/Clear-Your-Browser's-Cache 

    Also, you may also try using a different browser. This should resolve the issue. Please get back to us if the issue still persists. We are happy to assist you further.