What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Configuring PayPal Express

    Asked by bigfeedback on July 25, 2014 at 04:31 PM


    I have a problem with your guide to setting up your new express pop-up checout with PayPal.

    In your guide here: http://www.jotform.com/help/285-PayPal-Express-Checkout-Integration

    When i get to:

    5. Click Change if Digital Goods is not listed as the payment solution

    This is a problem becuase the PayPal dashboard has been updated and is new and the location of change payment solution has moved and I cant find it!?


    Because of this my form is only processing as the normal way and not your new express checkout

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    JotForm Support

    Answered by EltonCris on July 25, 2014 at 06:59 PM


    On the new dashboard, you can go to Tools > then select Express Checkout and follow the process. 

    Or you can switch back to the old UI - Classic so you can follow the instructions on that guide. 

    Here's how to do the switch and to go the Tools section if you prefer the new dashboard.

    Hope this helps!