What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Plan Upgrade currently Not working?

    Asked by aidangignac on July 26, 2014 at 08:51 AM

    I had purchased the Premium plan. It was purchased for aidangig@gmail.com that account. Though, In safari I had purchased it properly but the buttons coded for the website were not letting me register for the account porion. So I have a premium account floating in dead air. My order id: INT140720-4210-45732

    Can I have this premium plan loaded under this account? Thank you.

    Screenshot
    register premium plan
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    JotForm Support

    Answered by ashwin_d on July 26, 2014 at 10:16 AM

    Hello aidangignac,

    I'm sorry for the trouble caused to you.

    Upon checking your payment details, I found that you have not mentioned your account username while making the subscription payment. That is the reason why your account was not upgraded automatically.

    I have taken care of this account issue and manually upgraded your account to premium monthly subscription. Please sign out from your account and then sign in again for the changes to reflect.

    Thank you!