What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my account suspended?

    Asked by TopHatMail on July 26, 2014 at 11:53 AM


    i just got the same problem and non of my forms have credit card info fields.

    can you re-instated my account.


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    JotForm Support Manager

    Answered by Jeanette on July 26, 2014 at 02:26 PM

    Your account is now activated. .

    Our automated anti-phishing system initially suspended your forms and account due to a suspicious label (sign up) . Please be aware we do not allow sign up forms which usually ask for username/password or  Email/Password.  This is not the case in your forms, however, the keyword "sign up" trigger the autosuspension. Please replace the word with something less compromising