What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    PDF Link not working in IE8

    Asked by VCE on July 28, 2014 at 08:49 AM

    When clicking the PDF Link in an email the link does not work in IE8.

    I had a similar issue with the edit submission link but this was fixed.

    Link not working does not work submission link email
  • Profile Image
    JotForm Support

    Answered by Welvin on July 28, 2014 at 09:32 AM

    Hi,

    Meaning, you cannot view it using your IE8 browser? Or, you can't download it in IE8? Did you see an error when trying to click the link? Please let us know!

    Thanks

  • Profile Image

    Answered by VCE on July 28, 2014 at 09:49 AM

    This is what I get when I click the link...

  • Profile Image
    JotForm Support

    Answered by Welvin on July 28, 2014 at 10:06 AM

    Thank you for the screenshot. Don't you have another browser, i.e chrome or firefox? If you have, I would advise to download the PDF file using any of these browsers while I continue to investigate such problem.

    Thank you!

  • Profile Image

    Answered by VCE on August 01, 2014 at 07:19 AM

    Hi,

    Whilst I personally have another browser I can use, as a company we currently support IE8 as the default browser on company computers. This will therefore mean that the majority of users will, when clicking the link, open the file via IE8

  • Profile Image

    Answered by jedcadorna on August 01, 2014 at 08:45 AM

    I tried downloading the pdf link in email using IE8 and I was able to. I suggest that you reset your browser to default then try the link again. Please follow this guide on how to http://support.microsoft.com/kb/923737.