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    Change email address

    Asked by utahwatersystems on July 28, 2014 at 04:29 PM

    Hi,

    Is there a way to choose which email address we want for alerts of new form sign-ups? We tried to change our email address to the current but now we are not receiving any alerts of signups.

    Thanks a lot,

    Aaron

    Page URL:
    http://utahwatersystems.org/freetrial.php

    change email address email new form thanks
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    JotForm Support

    Answered by Kiran on July 28, 2014 at 05:01 PM

    You can change the email address that you want to get notified by modifying the Recipient email in Notifiers of Email Alerts. Please go through the document that helps in Setting-Up-Email-Notifications.

    With the existing email address, I see that the emails are being delivered normally. 

    [2014-07-28 16:34:14] Notification Test SENT to i**o@ut*******ems.org from noreply@jotform.com via AMAZONSES [2014-07-28 16:31:32] Notification Test SENT to i**o@ut*******ems.org from noreply@jotform.com via AMAZONSES
    [2014-07-28 16:22:23] Notification Test SENT to i**o@ut*******ems.org from noreply@jotform.com via AMAZONSES
    [2014-07-28 16:16:40] Notification Test SENT to i**o@ut*******ems.org from noreply@jotform.com via AMAZONSES

    Also, the document How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues should help if you are experiencing any issues with emails. I request you to follow the guide to change the email and check if the issue is resolved. If the issue still persists, please get back to us with the email address that you want to change. We'll look into this issue further.