What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Change email addressAsked by utahwatersystems on July 28, 2014 at 04:29 PM
Is there a way to choose which email address we want for alerts of new form sign-ups? We tried to change our email address to the current but now we are not receiving any alerts of signups.
Thanks a lot,
You can change the email address that you want to get notified by modifying the Recipient email in Notifiers of Email Alerts. Please go through the document that helps in Setting-Up-Email-Notifications.
With the existing email address, I see that the emails are being delivered normally.[2014-07-28 16:34:14] Notification Test SENT to i**o@ut*******ems.org from email@example.com via AMAZONSES [2014-07-28 16:31:32] Notification Test SENT to i**o@ut*******ems.org from firstname.lastname@example.org via AMAZONSES
[2014-07-28 16:22:23] Notification Test SENT to i**o@ut*******ems.org from email@example.com via AMAZONSES
[2014-07-28 16:16:40] Notification Test SENT to i**o@ut*******ems.org from firstname.lastname@example.org via AMAZONSES
Also, the document How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues should help if you are experiencing any issues with emails. I request you to follow the guide to change the email and check if the issue is resolved. If the issue still persists, please get back to us with the email address that you want to change. We'll look into this issue further.