What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Automated message no image attached

    Asked by nglCengage on July 28, 2014 at 04:46 PM

    Can some one please tell me why the submission tests that when I received the automated notification that a submission occurred there is no image attached?

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    JotForm Support

    Answered by jonathan on July 28, 2014 at 05:15 PM


    Please try re-creating your form http://www.jotform.com/42054963797164 Notification Email.

    Follow this user guide -Setting-Up-Email-Notifications

    Then, in the created email template, manually add the "Attached Photo Imagee" field in the message body. See the image below on how to do this


    You should also probably want to make your upload field in the form a *Required field so that users will not be able to submit the form if they do not upload any image first.


    Hope this help. Inform us if you need further assistance.


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    Answered by nglCengage on July 28, 2014 at 07:38 PM

     I got it and it working. Thank you.

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    JotForm Support Manager

    Answered by Jeanette on July 28, 2014 at 08:43 PM

    Glad to see Jonathan's explanation worked for you. Cheers!