What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Your paypal bottoms are broken. Not linking your jotform to paypal payment website

    Asked by TGHS on July 28, 2014 at 07:04 PM

    Hello,

    I am getting to love your services very much but it seems like your paypal buttoms are broken. I created a form yesterday to raise funds for Barbu medical problem. I place the embed code on my social media networking site www.africatube.net . It shows fine but when fill in the donation form and click donate, paypal message appears saying that there is a problem with the seller email so the donation can not go through. I contacted paypal about it and they even texted the link as you will see in their reply mail to me that it is true because the paypal ottoms are broken. So please take a look and try it for yourself and resolve the problem. Here below is paypal reply with link to try button.

    Dear Moses Tambason,

    I understand that you are concerned about the PayPal button on your website. I would be more than happy to help you with this.

    I personally tried to checkout on your website http://www.africatube.net/games using the PayPal option. You are correct. I also experienced the same error with your other customers. It says that there is a problem regarding your email address. I do apologize for any inconvenience this might have caused on your business.

    Usually, this error occurs when your button is broken. I would strongly suggest you to do basic troubleshooting first. Remove your button, recreate and re-add it on your website. These troubleshooting steps solve the problem most of the time. Clearing your cache and cookies will help a lot as well.

    Please do not hesitate to email us back if the basic troubleshooting didn't fix the issue and we can escalate this one.

    We appreciate you integrating PayPal with your business. Your patience is highly appreciated.

    I?m glad that I was able to point you to the right direction to RESOLVE your concern, Moses. I hope you RECOMMEND us to your family and friends.

    Thank you for choosing PayPal ? the safest, fastest, and the most convenient way to send and receive payments online.

    If you would need any further assistance,  remember that you can always contact us at 888-221-1161 or 402-935-2050.

    You do have a wonderful and blessed day! Please take care.

     

    Sincerely,
    Jerick
    PayPal Customer Solutions
    PayPal, an eBay Company

    Page URL:
    http://www.africatube.net/games

    JotForm paypal button problem cache message
  • Profile Image
    JotForm Support

    Answered by BDAVID on July 28, 2014 at 08:06 PM

    I have tried  to check the last form you have created http://www.jotformpro.com/form/42079005107951, but I do not see any integration with PayPal. Please check this guide to integrate PayPal on your form.

  • Profile Image

    Answered by TGHS on July 28, 2014 at 08:41 PM
    The link you sent me is broken on integration tutorial. Also I am talking
    about the form I created before the one you sent me link. I am talking
    about this form link http://www.africatube.net/games . Are you saying that
    paypal is not intergrated in all of my jotforms ? When I go to the
    integration area of jotform and click on paypal, the message appears
    telling me that I can only do paypal integration once at a time. Are you
    telling me that paypal is not integrated in my jot-forms ? Please resent me
    the link, Please try this link http://www.africatube.net/games and tell me
    it that form is not also integrated. Thank you
    Regards
    Moses Bombo Tambason
    President
    Tambasons Global Human Services Inc
    www.Tambasonsglobalhumanservices.org
    tambasonsglobalhumanservices@gmail.com
    Join our ebay fundraising charity global program Click here

    215-939-6764
    Please remember our charity with your unwanted items.
    ...
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on July 28, 2014 at 09:39 PM

    The form that is embedded  in such page is different from the one our previous support representative was talking about.

    Such form is correct, it got an paypal integration ready to get donations.

    And the error you get about not being able to have 2 payment integrations is correct. Our forms do not admit more than one integration.

     

  • Profile Image

    Answered by TGHS on July 28, 2014 at 11:11 PM
    The form you said is correct is broken because when you fill the donation
    form in and click donate, it does not take you to the donation page instead
    you get a message saying something is wrong with"the sender email address"
    so the transaction can not be completed. I am giving you this link to try
    it yourself and see. http://www.africatube.net/games . Paypal tried that's
    why they wrote me that the button is broken. How can I resolve the message
    that I keep getting that "you can not use more than one payment tool at a
    time?" Is the paypal payment tool automatically integrated into each form I
    create or do I have to click on integration to select the payment tool for
    each form that I create ? What am I doing wrong ? How can I resolve the
    problem ? Again this you link you said is intergrated is not intergrated at
    all because it does not take donors to paypal website to make donation.
    check it out and try it http://www.africatube.net/games
    Regards
    Moses Bombo Tambason
    President
    Tambasons Global Human Services Inc
    www.Tambasonsglobalhumanservices.org
    tambasonsglobalhumanservices@gmail.com
    Join our ebay fundraising charity global program Click here

    215-939-6764
    Please remember our charity with your unwanted items.
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 29, 2014 at 12:18 AM

    Hello,

    I did check your web page where you have embedded your form #42074392957968 (Nine yrs old little Barbu medical emergency donation drive ) and I found that you have not mentioned your PayPal email address in your payment question. Please check the screenshot below:

    Please be noted that since you already have a PayPal question in your form you, can not add one more payment question. You can have only one payment question in your form. 

    You need to click on the wizard icon of your payment question (please check the screenshot above) which should open a new window where you can input your PayPal email address. That should solve your problem.

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by TGHS on July 29, 2014 at 11:01 AM
    Thank you very much for your help. You really master what you do. I did as
    you instructed and it is now working great. I even tried it by making a
    donation and it works perfect. I just have few questions for you.
    1.Do I have to repeat the same process each time I create a new jotform by
    click on the donate button and entering my account information and the IPN?
    Can I use my own donation button and still be able to edit it to enter
    account information ?
    Can you please send me similar animated demo on how I can insert my
    jotforms on all social media
    like
    facebook,twitter,linkedin,websites,newletters,painterest etc ? Do it one at
    a time. Send me for facebook first. Can I insert it on more than one
    facebook page ? I tried embeding the jotform into html email newsletter but
    it is not work. I am using high impact email 5.
    Regards
    Moses Bombo Tambason
    President
    Tambasons Global Human Services Inc
    www.Tambasonsglobalhumanservices.org
    tambasonsglobalhumanservices@gmail.com
    Join our ebay fundraising charity global program Click here

    215-939-6764
    Please remember our charity with your unwanted items.
    ...
  • Profile Image
    JotForm Support

    Answered by david on July 29, 2014 at 11:16 AM

    Hi,

    I went ahead and moved your new question to it's own thread here:

    http://support.jotform.com/answers/409421

    We will follow up there.

    Thank you for using Jotform!