What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Setting up sub users

    Asked by scotchoakburn on July 28, 2014 at 07:05 PM

    I have set up sub users for our account.  When I set it up the user receives an email advising which folders are shared but nothing about logging in.  We tried using their email address and trying to reset password but it says they don't exist and tries to create a guest login to the system. 

    When I set them up it says an invitation was sent. I deleted them and tried again in case I had something wrong, but can't see any extra steps or anything else to do. 

    How do they get a password and log in?

    Thanks 

     

    sub users reset password create thanks logging
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    Answered by scotchoakburn on July 28, 2014 at 07:15 PM

    I have solved it - it looks like that user had created an account a long time ago.  We created an account for them again and here was an old form in there.  Shared to them again and all OK. 

    Thanks 

     

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    JotForm Support

    Answered by BDAVID on July 28, 2014 at 08:08 PM

    Glad to know you figured it out, if you have another question, please open a new thread, we will be glad to assist you.