What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Page Two of My Questionnaire Doesn't Work on Internet Explorer

    Asked by FromTheSummitToTheSea on July 28, 2014 at 09:32 PM

    Hi JotForm Team,

    First off, I love your form builder! Great job on allowing users to fully customize forms. 

    I ran across a problem on my From The Summit To The Sea form earlier. Page two doesn't display the photo buttons on Internet Explorer. It works fine with Safari and Google Chrome. IE users cannot proceed past page two because of this issue. Please let me know if there's a solution for this particular issue. Thank you in advance for your help.

    Best Regards,

    Page URL:
    http://www.fromthesummittothesea.com/register.php

    doesn't work Form Builder JotForm problem builder
  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 28, 2014 at 10:49 PM

    Hello FromTheSummitToTheSea,

    I did check your web page where you have embedded your form and I was able to replicate the issue you are having. In my case, I was not even able to go to the second page as the "Next" button was not working in IE. 

    I also checked your form with its direct URL in IE and it seems to work as expected. I was able to click on the next button and advance to next page. Please check the screen shot below:

     

    I would suggest you to embed your form using its iFrame embed code and see if that solves your problem. The following guide should help you :  http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by FromTheSummitToTheSea on July 29, 2014 at 01:00 AM

    Cool, thanks for the tip! I will try it on IE tomorrow when I have access to a PC. You guys are awesome. 

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    JotForm Support

    Answered by ashwin_d on July 29, 2014 at 01:17 AM

    Hello,

    You are welcome.

    Do try to embed your form with its iFrame embed code and get back to us if the issue persists.

    Thank you!

  • Profile Image

    Answered by FromTheSummitToTheSea on July 29, 2014 at 04:20 PM

    Hi Jotform,

    Unfortunately, the iFrame solution did not fix the issue on IE. Do you have any other ideas? Thank you for the continued help in avance.

    Cheers.

  • Profile Image
    JotForm Support

    Answered by Welvin on July 29, 2014 at 04:53 PM

    What is your IE version? The iFrame should fix it, but note that IE has its own compatibility settings so please kindly check that:

    http://windows.microsoft.com/en-PH/internet-explorer/use-compatibility-view#ie=ie-11

    Thank you!