What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can I change my user name?

    Asked by NelissaOkamoto on July 29, 2014 at 01:41 AM

    I would like to change my username to FreemanCompany instead of NelissaOkamoto.

    Thank you!


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    JotForm Support

    Answered by ashwin_d on July 29, 2014 at 03:22 AM

    Hello Nelissa,

    I did check your form and found that you are using "Custom URL" of your form. Please be noted that custom URL uses your username in the URL. If we change your account username, your form's OLD custom URL will not work anymore. 

    Do you want us to go ahead and change your username? Do get back to us and we will do the needful.

    Thank you!

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    Answered by NelissaOkamoto on July 29, 2014 at 08:52 AM

    Yes please change and I will edit my custom urls. 

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    JotForm Support

    Answered by jonathan on July 29, 2014 at 09:14 AM

    Hi Nelissa,

    As requested, I have now changed your username from NelissaOkamoto to FreemanCompany

    You may need to relogin to JotForm http://www.jotform.com/login  using the new username to see the updated profile.

    Inform us if there is more we can assist you with.