- MatejOcepekAsked on July 29, 2014 at 07:46 AM
I can't make my form to recieve email ALERTS. When I test form, I got email with no problem.
I also can't change name of email alerts. Every time I put additional , it goes back to email I subscribed with you.
On some forms I can do it with no problems.
Thanks, MatejPage URL:
- JotForm SupportjonathanAnswered on July 29, 2014 at 08:44 AM
If you were only using the Test Email button in the Notification Email, the test message will ONLY always be sent to your JotForm account email which is info@####.org
To be able to received the form submission email to the target Recipient Email address setup on the form Notification (alert emails) -- you need to submit the form in actual.
Please refer to this user guide also for more details
I test submitted your form https://www.jotform.com/41821860593357
You should get the submission email in the email account you have set as the Recipient Email address of the form.
Inform us if you are still not receiving the email alerts.
- MatejOcepekAnswered on July 29, 2014 at 04:01 PMYes, still not working. Problem is in my domain email MUDRA.CLUB.
It's a new sort of domains that opened recently and I think their is some bug somewhere.
I tried other emails I have on the same server and they all work OK with this form.
I also tried different emails I have from mudra.club and they all don't work.
I get emails from others emai probiders (Gmail, Hotmail
) OK to this email.
So something between you and this domain don't work.
Thanks a lot for your help,
- JotForm SupportjonathanAnswered on July 29, 2014 at 04:16 PM
I was able to see failed sent email in the email logs.
[2014-07-29 15:49:39] Submission #282472579311456754 FAILED to firstname.lastname@example.org from email@example.com via AMAZONSES
[2014-07-29 15:48:05] Submission #282472485311224136 FAILED to firstname.lastname@example.org from email@example.com via AMAZONSES
[2014-07-29 15:44:44] Submission #282472284311971611 FAILED to firstname.lastname@example.org from email@example.com via AMAZONSES
It is possible that JotForm emails were being block by your email servier.
Can you please try adding to Whitelist in your email server the Jotmails IP addresses and emails.
Please follow this user guide -Whitelisting-JotMails-IP-AddressesJOTFORM DEFAULT MAILSERVER LIST:firstname.lastname@example.org@formresponse.comJOTFORM MAILSERVER DOMAINS LIST:us-app2.jotservers.comjotservers.comjotmails.comjotform.comamazonses.comemail.amazonses.comjotform.cosecure.jotform.cos3.amazonaws.comstatic-interlogyllc.netdna-ssl.com
Please update us if issue still persist even after doing this already.
- MatejOcepekAnswered on July 29, 2014 at 06:51 PMHello,
They are answered:
Is it possible to send us full header of bounce back messages that email@example.com gets when sending emails to mails @mudra.club?.
- CarinaAnswered on July 29, 2014 at 08:38 PM
I believe it is not possible to access this information. But I will investigate further and will get back to you.
I made a test submission to firstname.lastname@example.org and there was no record on the mail log of an email being sent to this address.
Have you tried the white-listing methods suggested by Jonathan?
- MatejOcepekAnswered on July 31, 2014 at 10:41 AMHello,
Thanks for helping. I don't know what is happening, since all our others emails on this server are working just fine with JotForm.
I can't do white-listing myself, and hosting providers also denied.
- JotForm SupportWelvinAnswered on July 31, 2014 at 12:12 PM
How about adding email@example.com and firstname.lastname@example.org to your safe sender and/or contact list? Is it still not possible to your end? You can also whitelist domain and IP using Spam Assasin configuration. Please refer to this guide: http://www.inmotionhosting.com/support/email/fighting-spam/blacklist-whitelist
Basically, when it comes to an issue like emails were not delivered, whitelisting our IP address and Domains should help.
Try Spam Assasin and update us here for the results.