What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I get TEST emails but not ALERT emails.

    Asked by MatejOcepek on July 29, 2014 at 07:46 AM

    I can't make my form to recieve email ALERTS. When I test form, I got email with no problem.

    I also can't change name of email alerts. Every time I put additional , it goes back to email I subscribed with you.

    On some forms I can do it with no problems.

     

    Thanks, Matej

    Page URL:
    http://www.mudra.club/submit-a-story/

    Emails name email alerts test form recipient email
  • Profile Image
    JotForm Support

    Answered by jonathan on July 29, 2014 at 08:44 AM

    Hi Matej

    If you were only using the Test Email button in the Notification Email, the test message will ONLY always be sent to your JotForm account email which is  info@####.org

     

    To be able to received the form submission email to the target Recipient Email address setup on the form Notification (alert emails) -- you need to submit the form in actual.

    Please refer to this user guide also for more details

    -Finding-out-E-mail-Address-used-for-submission-notifications

     

    I test submitted your form https://www.jotform.com/41821860593357

    You should get the submission email in the email account you have set as the Recipient Email address of the form.

     

    Inform us if you are still not receiving the email alerts.

     

    Thanks!

     

     

     

  • Profile Image

    Answered by MatejOcepek on July 29, 2014 at 04:01 PM
    Yes, still not working. Problem is in my domain email MUDRA.CLUB.
    It's a new sort of domains that opened recently and I think their is some bug somewhere.
    I tried other emails I have on the same server and they all work OK with this form.
    I also tried different emails I have from mudra.club and they all don't work.
    I get emails from others emai probiders (Gmail, Hotmail
    ) OK to this email.
    So something between you and this domain don't work.
    Thanks a lot for your help,
    Matej
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on July 29, 2014 at 04:16 PM

    Hi,

    I was able to see failed sent email in the email logs.

    [2014-07-29 15:49:39] Submission #282472579311456754 FAILED to maria@mudra.club from noreply@jotform.com via AMAZONSES

    [2014-07-29 15:48:05] Submission #282472485311224136 FAILED to maria@mudra.club from noreply@jotform.com via AMAZONSES

    [2014-07-29 15:44:44] Submission #282472284311971611 FAILED to maria@mudra.club from noreply@jotform.com via AMAZONSES

     

    It is possible that JotForm emails were being block by your email servier.

    Can you please try adding to Whitelist in your email server the Jotmails IP addresses and emails.

    Please follow this user guide -Whitelisting-JotMails-IP-Addresses

    JOTFORM DEFAULT MAILSERVER LIST:
     
    noreply@jotform.com
    noreply@formresponse.com
     
     
    JOTFORM MAILSERVER DOMAINS LIST:
     
    us-app2.jotservers.com
    jotservers.com
    jotmails.com
    jotform.com
    amazonses.com
    email.amazonses.com
    jotform.co
    secure.jotform.co
    s3.amazonaws.com  
    static-interlogyllc.netdna-ssl.com

     

    Please update us if issue still persist even after doing this already.

    Thanks.

     

     

     

  • Profile Image

    Answered by MatejOcepek on July 29, 2014 at 06:51 PM
    Hello,
    They are answered:
    Is it possible to send us full header of bounce back messages that noreply@jotform.com gets when sending emails to mails @mudra.club?.
    ...
  • Profile Image

    Answered by Carina on July 29, 2014 at 08:38 PM

    I believe it is not possible to access this information. But I will investigate further and will get back to you.
    I made a test submission to m**r**@mudra.club and there was no record on the mail log of an email being sent to this address. 

    Have you tried the white-listing methods suggested by Jonathan?

    Thank you

  • Profile Image

    Answered by MatejOcepek on July 31, 2014 at 10:41 AM
    Hello,
    Thanks for helping. I don't know what is happening, since all our others emails on this server are working just fine with JotForm.
    I can't do white-listing myself, and hosting providers also denied.
    Matej
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on July 31, 2014 at 12:12 PM

    Hi Matej,

    How about adding noreply@jotform.com and noreply@formresponse.com to your safe sender and/or contact list? Is it still not possible to your end? You can also whitelist domain and IP using Spam Assasin configuration. Please refer to this guide: http://www.inmotionhosting.com/support/email/fighting-spam/blacklist-whitelist

    Basically, when it comes to an issue like emails were not delivered, whitelisting our IP address and Domains should help.

    Try Spam Assasin and update us here for the results.

    Thanks